Messaging

Instagram messaging settings live in the account's Messaging Settings drawer in Connections: open the card's menu and pick Messaging Settings. They are saved on the Instagram account itself, so they apply to everyone who messages you.

Instagram carries ice breakers only. The persistent menu, the greeting and thread hand-over are Messenger features with no Instagram equivalent, and those sections do not appear for an Instagram account.

Webhook health

The first row reports whether Meta is delivering comments and messages for this account. When it reads Not Subscribed, the inbox will look quiet even when it is not, and the fields Meta is not delivering are listed underneath.

Re-subscribe puts the subscription back for every field the account needs. Check this first when the inbox stops filling.

Over the API: GET /v1/accounts/{id}/webhook-subscription reports subscribed, the fields Meta lists, and any missing_fields; POST to the same path re-subscribes.

Ice breakers

The tappable prompts Instagram shows before someone has typed anything. Up to four, each an 80-character question paired with a payload your webhook or automation receives when it is tapped.

Over the API: GET, PUT and DELETE /v1/accounts/{id}/messaging/ice-breakers.

{
  "ice_breakers": [
    { "question": "What are your hours?", "payload": "HOURS" },
    { "question": "Where do you ship?", "payload": "SHIPPING" }
  ]
}

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