Inbox
Comments, mentions and reviews from every connected account, in one list.
Replies do not arrive in one place, which is why they go unanswered. The inbox is one list across every connected account.
What lands here
Comments and mentions from the networks that expose them, and reviews left on your business where the network has them: Google Business reviews and Facebook Page recommendations both arrive under Reviews, with their star rating. Networks differ in what they make available, so coverage is not uniform, and the inbox says which account an item came from rather than pretending it is all the same stream. A network whose comments we cannot read yet is listed with a Soon badge rather than left out, so the filter never hides a connected account.
It refreshes on its own in the background.
YouTube
Comments on your channel's videos, including the ones held for review or flagged as spam, which nobody sees on the video until you decide. Each is labelled in the thread, and hiding one takes it off the video.
Reading them needs a permission YouTube keeps separate from publishing. A channel connected before we asked for it is marked Reconnect in the inbox: it keeps publishing and reporting as it did, and its comments start arriving once you reconnect it once from Connections.
Triage
Each item can be replied to, snoozed, resolved, or left unread. The list is a queue you empty, not a feed you scroll.
Snooze is the useful one: something that needs a real answer tomorrow stops cluttering today without being forgotten.
Replying
Reply from the inbox and it posts to the network. No tab switching, no logging into five apps.
AI replies
AI can draft a reply in your brand voice, which you edit before sending. It is a starting point for the twentieth "where do you ship to" of the day, not an autoresponder: nothing sends without you.
Drafting a reply is billed as AI usage from your prepaid balance.
Save your own answers in the knowledge base and a drafted reply quotes them instead of inventing a policy.
Scoped per workspace
The inbox shows one workspace's accounts. An agency answering for three clients switches workspace, and cannot reply to the wrong client's audience by accident.
Next
Related documentation
- Guide
How to use FoPost as a creator, a team, or an agency.
- Getting Started
From signing up to your first published post.
- Dashboard Overview
A tour of the sidebar and what lives where.
- Connecting Accounts
Connect a network, keep it healthy, and reconnect when a token expires.
- Creating Posts
The composer, per-network overrides, and previews.
- Scheduling
Schedule a post, repeat it, and see what happened.
- The Calendar
Everything scheduled and published, in one view you can drag.
- Bulk Scheduling
Import a spreadsheet of posts, validate it, and roll it back if it is wrong.