Inbox Agent
Teach FoPost your answers once, and every drafted reply uses them.
A drafted reply is only useful if it is true. Without anything to go on, AI writes a reply that sounds right and states a refund window nobody agreed to.
The knowledge base is what it reads first. You save your own answers, your own pages and your own files; a drafted reply quotes them instead of inventing something.
What you can save
Add them under Settings → Knowledge. Each source is indexed in the background and shows Ready when it can be used.
How a reply uses it
When you ask for a suggested reply in the inbox, FoPost looks up the passages closest to what the person actually asked and puts them in front of the model with an instruction not to go beyond them. A reply about your shipping times comes from your shipping page.
If nothing you saved answers the question, nothing is added. The reply is drafted without it rather than padded with a passage that nearly fits — a nearly-right answer is worse than a general one.
Nothing sends on its own. A drafted reply still waits for you, exactly as it did before.
In an automation
The AI step in a workflow has a knowledge switch. Turned on, that step reads the knowledge base the same way a suggested reply does. It is off by default, so a workflow you already built keeps answering exactly as it did.
Scoped to your workspace
A source belongs to one workspace and is never read from another. An agency answering for three clients cannot have one client's policy end up in another client's reply.
A source can also be narrowed to a single brand, for an account that runs more than one.
Keeping it current
A URL source is a snapshot, not a live read. Edit the page and the old text keeps answering until you press Sync Now. Editing a saved FAQ or note re-indexes it automatically.
Delete a source and its passages go with it.
Billing
Indexing a source and looking one up are both billed as AI usage from your prepaid balance. A sync is charged once per run, however long the source is, and nothing is charged if your balance is empty or the run fails.
Next
Related documentation
- Guide
How to use FoPost as a creator, a team, or an agency.
- Getting Started
From signing up to your first published post.
- Dashboard Overview
A tour of the sidebar and what lives where.
- Connecting Accounts
Connect a network, keep it healthy, and reconnect when a token expires.
- Creating Posts
The composer, per-network overrides, and previews.
- Scheduling
Schedule a post, repeat it, and see what happened.
- The Calendar
Everything scheduled and published, in one view you can drag.
- Bulk Scheduling
Import a spreadsheet of posts, validate it, and roll it back if it is wrong.